SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Chihuahua's Little Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of chihuahuaslittleshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Almost guessed with the size, too big. The quality is very good!
Shirt made of soft material. Pretty. But although they ordered the size M, then still on York 3.200 was poured out. The size is clearly not the one on the label. While they were watching, because of the fact that the neck is large, the dog managed to bite the top button. Now you have to sew your own shirt.
Nice shirt. Soft. I ordered the size m. Just right! The size of the dog is slightly larger than York. The smell is awfully himous. I hope after washing it will not. Delivery by the way is excellent!! Less than a month in Astrakhan
In York 3900 kg
It came quite quickly, all as in the description, there is a smell quite insignificant, a little lost with the size we needed a little less, we Chihuahua 2,5 kg took M, next time we will take s
Duzha klasna shirt and shvidko came. Great T-shirt and fast delivery
Very cool blouse! Came just perfect. On a thin dog weighing 4 kg took M For dogs like Pekingese or pug fit size L/XL
It's so cute they arrived ant is time and size is exact thank you!
The quality is excellent, the shirt came quickly, the dog came up!
The quality is very good, fit in size, although the dog is quite small
I went the medium for my Pom mix but he looks very cute in it
The price is adequate, the quality is pleasing, prompt shipment, fast delivery, tracked. Seller respect-I recommend cooperation!
So cute I got it for my mom's dog and she will love it. thanks
Very beautiful, on York super
Super shirt for zvergpinscher 8-9 months 5 kg most of the way to fit, I advise
Consistent with the description, but for Duze for my dog although it with this XS
Thank you very much for the express service professional
Came so fast!!!!!! It’s perfect !!!! I loved it!!!!!!
Took a bit long to arrive.. But the product is lovely, perfectly fit for my dog, very soft and beautiful!
Very nice. I'll just be back.
Well sewn. Strong smell. After washing a little sit down.
Little small for x small
The poodle was perfect, very nice shirt.
Excellent shirt, slightly bigger, dimensional mesh is not accurate, but shipping and sending were fast
Thank you, the shirt is excellent, fit exactly, Charlie also really liked.
Very nice shirt! For a 3.5 kg adult puppy I asked for size M and it suits you perfectly. Seller's measurements are correct.
Items are expected good store.
The goods went for a long time. corresponds to the description, the quality is not bad. just in York 2,5 kg
Sewn normally. In some places, threads stick out, but not critical. There was a smell, stretched missing. Reached three weeks to the Smolensk region
The smell is strong, small! Spitz took a small
On that Terrier ordered size 2 but it was possible and 1. the track is tracked, with the store did not communicate. Sent quickly
Fast daughter. L My York came idleness. I really like the quality. I advise the store!!!
Miracle!!! Very good!!
Quality is normal. very good push-button fasteners.
I'm good and on time
Very fast shipping. 17.01 ordered, and 30.01 already come to the Post Office. Sewn well. Very soft and cute. I recommend!)
Lovely shirt! And very well approached
It's a good quality xs
Quality is lame, but you can wear a dog.
Nice shirt but is too small I am so disappointed
A month or so
I am very satisfied with the item. It look extra pretty.