We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super dog collar) Advise!
Mistake in the size but great quality otherwise! :)
It Is the bomb! Collar is worth it to wait for a long time. Have the smell, but the dog it even liked) ordered and Friends)
Collar great, no complaints. Reserved for a fee. Rhinestones in place, Bright. Track to track to Latvia… then there was silence, it is not clear why delivery through Latvia, there are lost parcel, face to face, so went collar foot, ordered 28 Aug received 22 Oct and just happened to almost on another occasion)))) then again, our mail Russia, not notice anything… Fails to please. IN general, all is fine. Recommend.
Collar great, no complaints. Reserved for York, heavy. Rhinestones in place, Bright. Track to track to Latvia… then there was silence, it is not clear why delivery through Latvia, there are lost parcel, face to face, so went collar foot, ordered 28 Aug received 22 Oct and just happened to almost on another occasion)))) then again, our mail Russia, not notice anything… Fails to please. IN general, all is fine. Recommend.
Perfect size and pretty lettering
Beautiful photo identical
These collars are fabulous. Wear well and well made. Not flimsy. I have purchased a few now for friends as well. Highly recommend. Everyone admired them
Thank you!!! It’s very beautiful!!!! I love it!!!!
+ Everything perfect! As I order it. Good quality. Fast shipping. - A little bit heavy because of the letters
As always, great and quickly
I loved the necklace is super nice and PA quality is good I love
Suuuper fast shipping in 10 days in house. Xs for dog 3,700 kg and S for 5,100 kg. A size more to each one also they would have gone well, But as they won't grow more.